Getting you back to our facilities 2000410

Welcome back!

2020 has turned out to be a very challenging year for most, and has been something none of us could have predicted. First and foremost we hope that you, our valued members, are well.

The pandemic has affected us all in different ways, and we apologise that we have not had the capacity to communicate with you as much as would have hoped to, however we take great pleasure in being able to write to you with positive news today. The First Minister announcement on 20 August was an extremely positive one, and will allow us to begin steps to re-open our gyms and swimming pools.

Your Membership Matters

Your membership matters, you are undoubtedly the most valuable piece of our organisation, and we wouldn’t be able to operate without you. We thank you for your ongoing support.

Membership Direct Debits

We can’t wait to welcome you back, and membership payments will resume from Thursday 1 October. These will be deducted on your previously chosen date.

Although membership payments won’t start until your chosen date in October, you are welcome to use our facilities from the day they open, as a member, free of charge.

Changes to some memberships

If you are a member of Tweedbank or Selkirk we have to unfortunately inform you that the gym facilities at these venues are unable to re-open at the moment due to social distancing guidelines.

For our Kelso members, the gym at Kelso High School will not currently re-open to our members, due to school’s not currently opening for community access.

If you hold a gym only membership at any of these sites, you will be automatically upgraded to our One Club Membership, giving you access to all of our gym, classes and swimming pool facilities across the Scottish Borders (excluding TriFitness). We do sincerely hope it will be suitable for you to access an alternative facility. If this is not suitable for you, please read through the options below.

Extending your membership freeze

We understand that everyone’s circumstances are different. If you are not ready to come back, or changes to opening hours and facilities available at the moment don’t suit your needs, don’t worry you can choose to continue to freeze your membership without charge for either 1, 2 or 3 months. Whatever suits you best, you decide.

If you do intend to freeze your membership you need to do this by Wednesday 23 September so we have time to process ahead of the planned collection date. DFC, our direct debit provider, will be in touch this week with a link to their portal for you to make any changes.

If you make no further requests through the portal your membership fees will resume as normal.

Don’t forget that your One Club membership provides access to all of our other facilities across the region, except Trifitness, so you can enjoy gyms, pool or classes at any venue across the Borders! TriFitness members can also access all facilities.

Cancelling membership

If you don’t want to return just yet, you will be able to continue freezing your membership for one, two or up to three months free of charge. If however you still wish to cancel this can be done through the portal as above. Cancellation is required by Wednesday 23 September so we have time to process ahead of the planned collection date.

For a guide on how to freeze or cancel your membership through the DFC portal, CLICK HERE.

Further Information

Over the next couple of weeks we will get lots of information to you regarding FAQ’s, safety precautions, what may have changed and booking systems, so please keep an eye open on social media, our website and through your email. In the meantime if you have any reason to get in touch, please don’t hesitate to drop us an email;

As a charity your membership support is invaluable to us, and every penny you spend with us is reinvested into supporting active, creative and healthy communities across the Scottish Borders. If you feel you will use our services before your membership payment begins, and you feel able to make a donation for your use of the facilities please CLICK HERE or look out for donation facilities at our venues!