Getting you back to our facilities 2000410

Welcome back!

Your Membership Matters

Your membership matters, you are undoubtedly the most valuable piece of our organisation, and we wouldn’t be able to operate without you. We thank you for your ongoing support.

If you continue to have any issues accessing your account or other enquiries, please email your full name and type of membership to enquiries@liveborders.org.uk or  call 01896 661166 between 10:00-14:00 Monday to Friday.

Membership Direct Debits

We can’t wait to welcome you back, and membership payments will resume from Thursday 1 October. These will be deducted on your previously chosen date.

Changes to some memberships

If you are a member of Tweedbank or Selkirk we have to unfortunately inform you that the gym facilities at these venues are unable to re-open at the moment due to social distancing guidelines.

For our Kelso members, the gym at Kelso High School will not currently re-open to our members, due to school’s not currently opening for community access.

If you hold a gym only membership at any of these sites, you will be automatically upgraded to our One Club Membership, giving you access to all of our gym, classes and swimming pool facilities across the Scottish Borders (excluding TriFitness). We do sincerely hope it will be suitable for you to access an alternative facility. If this is not suitable for you, please read through the options below.

Extending your membership freeze

We understand that everyone’s circumstances are different. If you are not ready to come back, or changes to opening hours and facilities available at the moment don’t suit your needs, don’t worry you can choose to continue to freeze your membership without charge for either 1 or 2 months. Whatever suits you best, you decide.
If you do intend to freeze your membership you need to do this at least a week before your next payment date.
Payments come out on either the 1st, 8th, 15th or 25th of the month, so any changes you wish to make to your membership need to be applied before these dates. Upcoming cut-off dates are as follows:

Payment DateCut-off date for changes
15/10/208/10/20
25/10/2018/10/20
01/11/2025/10/20
08/11/2001/11/20

 

Please note this cut-off date applies to when DFC have been informed of the change, if you need support from us to make a change you will need to allow extra time for your enquiry to be dealt with.

Don’t forget that your One Club membership provides access to all of our other facilities across the region, except Trifitness, so you can enjoy gyms, pool or classes at any venue across the Borders! TriFitness members can also access all facilities.

Cancelling membership

If you don’t want to return just yet, you will be able to continue freezing your membership for one, or two months free of charge. If however you still wish to cancel this can be done through the portal as above. Cancellation cut off dates apply as above.

For a guide on how to freeze or cancel your membership through the DFC portal, CLICK HERE.

As a charity your membership support is invaluable to us, and every penny you spend with us is reinvested into supporting active, creative and healthy communities across the Scottish Borders. If you feel able to make a donation please CLICK HERE or look out for donation facilities at our venues!