Copy of Untitled (18)

Reopening FAQ's

We are reopening our Leisure Centre and Swimming Pools and you will see we have introduced some changes to keep you, and us, safe. We ask that you support us and play your part in helping us return to as normal a service as possible.

We believe now more than ever that being healthier, happier and stronger are key to overall wellbeing and happiness and we can’t wait to welcome you back to support you in your personal goals.

Please do not visit or use any of our services if you are feeling unwell or have symptoms of COVID-19.

Please take a few minutes to read through the FAQ’s below, and if you have any comments or queries please don’t hesitate to get in touch; enquiries@liveborders.org.uk

Our Gym Facilities 

Are changing rooms available?

Changing rooms, lockers and showers are not currently available at our gyms in order to assist with the enhanced cleaning schedule. Please arrive ‘gym ready’.

What do I need to bring?

Please bring only essential items with you to the gym. Lockers will not be available and bags and personal possessions will be discouraged from being laid on the floor. Please bring your own filled water bottle, towel and hand sanitiser.

Do I need to wear a face mask?

As staff and customer safety paramount, staff are wearing facemasks at appropriate times, a face mask is required in communal areas and moving around our facilities.

What will have changed?

You will notice additional signage to aid social distancing, a one-way system and additional spacing between machines.

Please workout alone, no spotting will be allowed unless from the same household.

Some equipment will have been moved to other areas within the facility to allow for greater social distancing.

Please do not move any equipment from your area and please pay attention to entry and exit arrows. A member of staff will alert you to the end of your session.

Do I need to book?

Yes, all gym sessions need to be booked in advance through our online booking systems. Members are able to book 8 days in advance and non-members 5 days in advance.

Please arrive on time for your session, and leave promptly when it ends. If you arrive early you will have to queue outside, if you arrive late you won’t be able to access the facility.

If your gym session will take longer than onr hour, please book back to back slots, this will help with our track and trace and to manage occupancies.

What hygiene measures are Live Borders taking?

We have greatly increased cleaning regimes and high touch points will be regularly sanitised.

What hygiene measures do I need to take?

Please wash and sanitise your hands regularly. Use the gym cleaning stations with hand sanitiser, medical-grade disinfectant and sanitising gym wipes to wipe down equipment before and after use. Avoid unnecessary contact with surfaces. Please respect social distancing at all times.

Are the toilets open?

Yes, there will be a toilet facility available. We ask that you use all hygiene measures above when using these facilities.

 

Our Fitness Classes 

When do fitness classes start?

At the moment, Fitness Classes can run outdoors only. Please keep your eye on the website and social media for further updates as restrictions ease. 

Will fitness classes have capped attendance?

Yes, fitness class numbers will be smaller so you can keep a safe distance at all times. At the moment, numbers are capped at 14 participants and 1 instructor.

How will social distancing work at a fitness class?

You will have a dedicated ‘pod’ where you will work out and enjoy your class. 

What do I need to bring to a class?

Please come dressed and ready as changing facilities will not be available. Please don’t bring any unnecessary items as bags and personal items will be discouraged from being laid on the ground. Bring your own filled water bottle.

Do I need to wear a mask?

A face mask is required in communal areas and moving around our facilities.

How will equipment at classes be cleaned?

Cleaning products will be provided to wipe down any equipment before and after use. We will limit the amount of equipment that is used to help with cleaning and infection control. 

Will there be one-way systems in place?

There will be one way systems in place at all of our class venues. 

Do I need to bring a mat?

You are welcome to bring a mat with you, however mats will be provided for classes such as Body Balance but please ensure you clean them before and after use with the sanitiser provided. 

What if I booked a class but can’t attend?

You can cancel your booking through the online system.

 

Our Swimming Pools

What will have changed?

You will notice additional signage to aid social distancing, and one way systems may be in place. Lanes are double width to allow you to keep a safe distance. Numbers will be limited within lanes.

There will be dedicated lanes to book into; slower pace and faster paced in our two lane pools, and slow pace, medium pace and fast pace in our three lane pools. Attendants may move you to a different lane dependent on the speed of the swimmers within your session.

Will I need to wear a mask?

As staff and customer safety paramount, staff are wearing facemasks at appropriate times, a face mask is required in communal areas and moving around our facilities.

Are lockers available?

Lockers are not available. On arrival for your swim you will be allocated a cubicle to change in. Please do not bring any valuables with you. 

Are changing facilities and showers available?

Showers and changing facilities will be available, however we do ask that you arrive ‘swim ready’, with your swimwear underneath your clothes to reduce time spent in the changing rooms.

Showers will be available poolside for a quick rinse before and after your swim, although shampooing will be discouraged. Minimal time within the changing rooms allows for sufficient cleaning time before the next group of swimmers. 

What hygiene measures do I need to take?

Please wash and sanitize your hands regularly. Avoid unnecessary contact with surfaces. Please respect social distancing at all times. 

Do I need to pre-book?

Yes, please pre-book your swim session, arrive on time and leave promptly when your session ends. Please pay attention to the type of lane you are booking. There will be the option for slow, medium or fast lanes. 

When are swimming lessons starting again?

Swimming lessons will restart as soon as possible following the easing of restrictions. All Learn to Swim participants should have received an information email. If you have not received this email please get in touch – swimminglessons@liveborders.org.uk

Are children allowed to swim?

Currently we are not taking bookings for anybody under the age of 10 in general lane swimming sessions. We do have Family Swimming Sessions that are open to all ages.

 

Booking your session

For any gym session that you book, you’ll be given a one-hour time slot to ensure that everyone has a chance to visit our facilities. This time slot includes entering the building, participating in your activity and leaving the building.

Booking Fitness Classes will be the same process as it was before. Please note, you must be booked onto the fitness class to be able to take part.

For any swim session that you book, you’ll be given a one-hour time slot to ensure that everyone has a chance to visit our facilities. This time slot includes entering the building, conducting your activity and leaving the building. 

How many sessions can I book?

We are not limiting the number of sessions you can book, but please be mindful that we have a limited number of slots available for everyone to use.

Members can book sessions from eight days in advance, and non-members from five days in advance. 

CLICK HERE to book your swim, gym and fitness class!

 

Memberships

My membership is frozen, will it be reactivated automatically?

As we reopen our sports facilities and continue the outdoor classes, we will be re-instating all membership direct debits starting Saturday 1 May. Unfortunately, we are not able to maintain any current freeze on memberships.

I have an annual membership, paid up front, how will this be affected?

Annual members will have their membership re-activated as from May 1, and the end date will be extended by 4 months to reflect the period of closure. 

What if it isn’t the right time for me to come back?

If you do not wish to continue with your membership you must contact us before 17:00 on Wednesday 14 April. If you do not instruct us by this cut-off date the direct debit will be taken from 1 May. To cancel your membership, email us at membership@liveborders.org.uk with your full name and the type of membership you wish to cancel.

I’m in a membership contract, will I be charged to cancel?

No, you will not be charged to cancel your membership. 

I have a gym only membership, can I access pools and classes?

Yes, all of our members have been upgraded to One Club membership and can access all of our gyms, pools and class facilities across the Borders, excluding TriFitness. 

I have a swim only membership, can I access gyms and classes?

Yes, all of our members have been upgraded to One Club membership and can access all of our gyms, pools and class facilities across the Borders, excluding TriFitness.