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Home Home Changes to our services from April 2022 – FAQ’s

Changes to our services

An update on COVID restrictions – Monday 18 April 2022

Some legal restrictions were removed from Monday 18 April.

If you have any comments or queries please don’t hesitate to get in touch; enquiries@liveborders.org.uk

Masks

  • The legal requirement to wear face coverings in most indoor public spaces and on public transport became guidance on 18 April 2022.
  • It is strongly recommended that face coverings continue to be worn where appropriate – including in indoor crowded spaces and on public transport – as members of the public are advised to carry on taking sensible precautions to reduce the spread of COVID-19.

Hygiene

  • We will continue to ensure that high levels of hygiene are maintained. Regular cleaning of our facilities will be carried out each day, with high touch points cleaned frequently by our staff.
  • All of the hand sanitising stations located throughout our buildings will remain in use to enable customers and staff to maintain good hand hygiene.

Ventilation

  • Ventilation remains important and we will continue to ensure fresh air circulates in indoor activity spaces to make your visit as enjoyable as possible.

Customer journey

  • Some customer flow and one-way systems may be re-introduced at some sites to ensure physical distancing is maintained as per Scottish Government guidance.

Changing rooms

  • Changing rooms will be available to use and this will include the use of showers and lockers.
  • Showering is available and you may now shower with your wash products, shampoo etc.
  • We still encourage customers to arrive ready changed where possible to save time, and face coverings must be worn within changing areas.

Online booking 

  • Pre-booking will remain in place for swimming, fitness classes and Museum visits.

Gym

  • Safety of customers and staff remains our priority and we continue to take the appropriate measures to ensure a safe and spacious environment.
  • Some activities may activities will have reduced capacities to ensure distancing.
  • Increased booking slots for the gym are introduced (every 15 minutes). Booking slots will continue to be for a one hour session and longer sessions require an additional booking.
  • It will continue to be recommended that members pre-book to avoid disappointment, however walk-ins will be allowed if there are spaces available.
  • We may have moved activities and equipment to accommodate social distancing. We remain committed to providing a safe, spacious environment for all visitors.

Group Exercise

  • Safety of customers and staff remains our priority and we continue to take the appropriate measures to ensure a safe and spacious environment.
  • We will continually monitor demand for group exercise/fitness classes, and evolve the programme accordingly.
  • In some cases the venue of group exercise will change. This varies on a site by site basis so please check with your centre for details.

Swimming

  • New pool programmes has been implemented providing additional public swim sessions and other activities.
  • The numbers of people in each session may reduce to maintain distancing.
  • Lanes continue to be categorised by pace and should be booked to suit your ability or session plan.
  • Regular cleaning of our facilities will be carried out each day, with high touch points cleaned frequently by our staff.
  • Please make sure you double check your booking slot as the session times will change slightly as the gaps between session are removed.
  • The use of lockers will be compulsory at Swimming Pools. All belongings must be placed in a locker and not left in a cubicle. This allows the staff to carry out touch point cleaning. Our lockers are operated with a £1 coin or a token that you can purchase on site.
  • Showering is available and you may now shower with your wash products, shampoo etc. We do ask that you are respectful to others by keeping your showering time to minimum.
  • We still encourage customers to arrive ready changed where possible to save time.
  • Limited spectator seating will be available. We ask that you only sit within the area provided and a face covering must be worn whilst in the facility.

Sauna and steam rooms

  • Saunas and steam rooms are closed until further updated guidance.

We are awaiting more detailed guidance from the Scottish Government before introducing any further changes to our operating arrangements. Please continue to check this page for further updates.